There is always a continuous requirement to install, modify and upgrade applications throughout any enterprise. At Protogenist, we go beyond merely managing and optimizing existing applications, and takes a holistic view of technology, information architecture, people, and services.
Our application management, maintenance and support processes ensure that systems are flexible to meet evolving demands of client business, and provide measurable improvements to maximize your IT investments. The idea is not to just to 'keep the lights on', but to eliminate application redundancies, provide business value and enhance the overall IT systems performance while controlling the support cost.
When you outsource applications management to Protogenist, we execute a proven approach to optimize applications support and deliver on our commitments.
We transition responsibility of in scope applications while minimizing any service disruption.
We follow a disciplined process to gather additional data about applications and their environment, and work with you to align the specified applications and services to your business objectives.
We manage your applications support needs from the outset and continually improve and refine how they are managed.
We provide 24x7 on-call support for application support services, to resolve high severity problems to keep your applications available for your business. Being quick and responsive to your needs, we provide technically skilled resources whenever and wherever you need them.
Our application maintenance service involves Adaptive maintenance, Corrective maintenance, and Perfective maintenance.
Adaptive Maintenance modifies an application and its documentation as necessitated by changes to the technical environment in which the application operates.
Corrective Maintenance modifies an application and its documentation to effect permanent fixes or permanent workarounds to correct, eliminate, or minimize the impact of known defects.
Perfective Maintenance examines application data and processes for the purpose of creating change requests for performance tuning and capacity planning.
While Application Maintenance may result in code changes, it does not change (add, modify, or delete) the business functionality provided by the application to the user.